Goals
- To expand knowledge-management support fundamentals for customers (machinery industry), based on E-business.
- To provide satisfactory customized service constructed in customer’s perspective.
- To establish complete satisfaction level management system for member companies.
Background
Founding managerial statement to adapt to current environment, which requires rapid shift from industrial society to informational society. Establishing development fundamentals of capital industry Which is mother of all industries, and customer orientated service system .
Contents
Slogan
Customer Charter
- Declaration of action statement for innovation of member company competence, taking initials of the word “FAST”.
- Familiar
Service
- Accurate
Service
- Special
Service
- Timely
Service
Management Philosophy
- Formation of management philosophy for development of promotion board and mutual aid association.
- Knowledge
- maintaining the leading position in the field of 21th century capital institution,
- Obligation
- establishing cooperate culture of fulfilling duties and responsibilities.
- Authority
- solidifying leadership position of capital industry guide.
- Membership
- positioning Customer satisfaction service spirit
- Innovation
- establishing cooperative culture of innovative, new perceptions and paradigm shifting ideas.
Awareness development and settlement plan
- Educational training: training on doubling service and customer service (all staff meeting, outside training) Advertisement promotion: continuous promotion through web sites.
FAST KOAMI Model
-
Customer CharterRealizing customized service formed in customer perspectives
- Familiar Service
- Accurate Service
- Special Service
- Timely Service
- ' FAST KOAMI '
-
Management PhilosophySupporting clients to expand their base of knowledge-management
- Knowledge Management
- Obligation Management
- Authority Management
- Membership Management
- Innovation Management